Reading your child's termly report, acknowledging it, and finding the school handbook.
Last updated Fri Sep 04
The progress report is the printed report book in digital form: a subject-by-subject grid for the academic year, split into a tab per term.
It opens on the most recent term that actually has something in it, so you generally land on the report you came to read without picking a tab first.
Within a term you may see:
A term only shows the parts the school has filled in. If a term is still empty you'll be told nothing has been released for that term yet — that's the school not having published it, not a problem with your account, so there's nothing to retry.
There's a second reason you might not be able to read a report, and it's a different message: the section is shown as on hold, listing the fees outstanding on the account.
That's the school withholding it over unpaid fees rather than not having published it. The page tells you which fees are outstanding and what's overdue, so the way forward is settling those or talking to the school office — reloading won't change it. Schools choose whether to do this, so it won't apply everywhere.
Each term can be acknowledged separately, confirming you've seen it. Once recorded, the acknowledgment is kept against that term — so acknowledging one term doesn't acknowledge the others, and a later term will ask again.
The handbook is whatever your school has chosen to publish, and it arrives in one of two shapes:
Like the progress report, the handbook can be acknowledged.
If your school hasn't published one, the page says so plainly — again, nothing to fix at your end.