Cancellation Policy

1. Introduction

This Cancellation Policy explains how users of Atelier Optimatix (PVT) LTD ("we," "our," "us") can cancel subscriptions and services, the procedures involved, and the effects of cancellation. Understanding these terms helps ensure a smooth cancellation process and clarifies your rights and obligations.

2. Subscription Cancellation

2.1 Right to Cancel

You have the right to cancel your subscription at any time, subject to the terms outlined in this policy. Cancellation does not automatically entitle you to a refund for the current billing period, but it will prevent future charges.

2.2 Cancellation Timing and Notice Period

To avoid being charged for the next billing cycle:

Submit cancellation request at least 7 calendar days before the next billing date
Requests submitted within 7 days of renewal may still result in one additional charge
Cancellations take effect at the end of the current paid period

Example: If your subscription renews on the 15th of each month, submit your cancellation request by the 8th to avoid the next charge.

2.3 How to Cancel Subscriptions

Method 1: Email Cancellation (Recommended)

Send email to: info@atelieroptimatix.com
Subject line: "Subscription Cancellation Request"
Include in email:
- Account holder name and registered email address
- Student name and identification number (if applicable)
- Subscription service name
- Reason for cancellation (optional but helpful)
- Request for cancellation confirmation

Method 2: Account Portal

Log in to your account dashboard
Navigate to "Subscriptions" or "Account Settings"
Select the subscription you wish to cancel
Click "Cancel Subscription" and follow the prompts
Confirm cancellation when prompted

Method 3: Customer Support

Contact our support team during business hours
Verify account ownership and identity
Request subscription cancellation
Receive immediate confirmation

2.4 Cancellation Confirmation

You will receive confirmation within 2 business days via email, including:

Cancellation reference number
Effective cancellation date
Date of final billing (if applicable)
Access end date for subscription services
Information about any remaining account balance

2.5 Service Access After Cancellation

Upon subscription cancellation:

Access to subscription services continues until the end of the current paid period
No refund is provided for unused days within the current period
Access automatically terminates at the end of the paid period
Account data may be retained for a limited period per our Privacy Policy

3. One-Time Payment Cancellations

3.1 Before Service Delivery

For one-time payments made for future services:

Cancellation may be possible before the service start date
Subject to the school's specific cancellation policy
May incur administrative or processing fees
Refund processed according to our Refund Policy

3.2 After Service Commencement

Once a service has begun:

Cancellation may not be possible
Partial refunds may be considered in exceptional circumstances
Governed by both our Refund Policy and school policies
Contact info@atelieroptimatix.com to discuss options

4. Effects of Cancellation

4.1 Immediate Effects

Upon cancellation confirmation:

No future billing charges will occur
Access continues until end of current paid period
Cancellation cannot be reversed (new subscription required to resume)
Outstanding payments remain due and payable

4.2 Data and Account Status

After cancellation:

Account remains accessible for a grace period (typically 30 days)
Historical transaction records remain available
Personal data handled according to Privacy Policy
Account may be converted to inactive status rather than deleted

4.3 Financial Obligations

Cancellation does not relieve you of:

Payment for the current billing period
Any outstanding fees or charges
Amounts owed for services already delivered
Processing or administrative fees where applicable

5. Re-activation After Cancellation

5.1 Re-subscribing

If you wish to resume services after cancellation:

Previous subscription must be fully settled
New subscription created at current pricing
Previous preferences or settings may not be restored
Subject to service availability and eligibility

5.2 Promotional Pricing

Re-activation considerations:

Original promotional pricing may not be available
New subscribers may have access to current promotions
Previous subscription history does not guarantee same pricing
Contact support team for available options

6. School-Initiated Cancellations

6.1 School Service Discontinuation

If a partner school discontinues a program:

Affected users will be notified in advance when possible
Refunds or credits provided for prepaid services not delivered
Assistance provided for transitioning to alternative services
Cancellation fees waived in such circumstances

6.2 Account Suspension or Termination

We reserve the right to suspend or cancel subscriptions in cases of:

Violation of Terms and Conditions
Fraudulent activity or payment issues
Extended non-payment or failed payment attempts
Abuse of services or platform misuse

In such cases:

Written notification provided when possible
Opportunity to address issues before termination
Refunds evaluated on case-by-case basis
Appeal process available per Terms and Conditions

7. Cooling-Off Period

7.1 New Subscribers

For first-time subscribers, we offer a cooling-off period:

3 calendar days from initial subscription date
Full refund available if canceled within this period
Limited to one-time use per account
Applies to subscription services only

7.2 Cooling-Off Exclusions

The cooling-off period does not apply to:

Renewal of existing subscriptions
One-time payments for specific services or events
Subscriptions started at user's explicit request before cooling-off expiry
Services already substantially delivered

8. Special Circumstances

8.1 Medical or Emergency Situations

In cases of medical emergencies or extraordinary circumstances:

Contact us immediately at info@atelieroptimatix.com
Provide relevant documentation (medical certificates, etc.)
Extended cancellation consideration may apply
Potential for partial or full refund evaluation

8.2 Student Transfer or Relocation

If a student transfers schools or relocates:

Notify us as soon as possible
Provide documentation of transfer or relocation
Cancellation without penalty may be possible
Partial refund consideration for unused services

8.3 Bereavement

In the event of death of the account holder or student:

Immediate cancellation without notice period
Compassionate handling of account closure
Refund for prepaid unused services
Assistance provided to family members or estate representatives

9. Cancellation vs. Pause/Suspension

9.1 Temporary Suspension Option

Instead of cancellation, consider temporary suspension:

Pause subscription for defined period (e.g., school holidays)
Retain account settings and preferences
Resume automatically or manually after pause period
May incur reduced holding fees depending on service

9.2 When to Choose Suspension

Suspension is appropriate for:

Temporary absences or travel
School vacation periods
Short-term financial constraints
Planned breaks in service usage

10. Bulk or Group Cancellations

10.1 Family or Multi-Student Accounts

For accounts covering multiple students:

Individual subscriptions can be canceled separately
Partial cancellation possible without affecting other subscriptions
Pricing adjustments may apply to remaining subscriptions
Contact support for coordinated multi-cancellation

10.2 School or Organization Cancellations

For institutional or group subscriptions:

Designated administrators can manage cancellations
May require additional authorization or documentation
Special notice periods may apply per agreement
Coordinate with account manager or support team

11. Dispute Resolution

11.1 Cancellation Disputes

If you dispute a cancellation or believe it was processed incorrectly:

Contact info@atelieroptimatix.com immediately
Provide cancellation reference number and details
Investigation conducted within 5 business days
Resolution communicated via email

11.2 Billing Disputes Post-Cancellation

For charges occurring after cancellation:

Verify cancellation was processed before the charge
Check confirmation email for effective dates
Report unauthorized charges within 30 days
Refund or correction processed if error confirmed

12. Contact Information for Cancellations

12.1 Primary Contact

Email: info@atelieroptimatix.com
Subject Line: "Subscription Cancellation Request"
Response Time: Within 2 business days

12.2 Required Information

When contacting us for cancellation, please include:

Full name and account email
Student name and ID (if applicable)
Service or subscription to be canceled
Preferred cancellation effective date
Contact number for follow-up if needed

12.3 Business Hours

Monday - Friday: 9:00 AM - 5:00 PM (Sri Lanka Time)
Email Support: Available 24/7 (responses during business hours)
Registered Office: Atelier Optimatix (PVT) LTD, 320, Irabadagama, Sandalankawa 60176 Sri Lanka

13. Policy Updates

This Cancellation Policy may be updated periodically. Significant changes will be communicated via email to active subscribers. Continued use of services after changes constitutes acceptance of the updated policy.

14. Related Policies

For complete understanding of your rights and obligations, please also review:

Refund Policy (for information on refund eligibility)
Terms and Conditions (for general service terms)
Privacy Policy (for data handling after cancellation)

Last Updated: January 17, 2026