What happens when you pay a fee through the parent portal, and how to tell whether it went through.
Last updated Sun Aug 30
When you pay a fee from your dashboard, you're taken to a payment page in a new tab to enter your card details. Keep that tab open until the payment finishes — closing it partway through can leave the payment in an unclear state.
Once the payment completes, you're redirected back to a confirmation page showing the transaction ID, a masked version of the card used, and the amount charged. This confirmation is your proof of payment even before it shows up in your school's records.
If your fee doesn't show as paid within a short while after a successful payment, contact your school's office with the transaction ID from the confirmation page — that's what staff use to look up and manually reconcile a payment that hasn't synced automatically (see Accounting Workflow for the staff-facing side of this).
If you don't see a fee you were expecting to pay online, the school may not have enabled online payment for that particular fee yet — this is a per-fee setting, not something you can turn on yourself. Contact your school's office rather than assuming it's an app problem.