Two different login systems
Staff and parents use different login methods, even though they're on related apps:
- Staff (the school dashboard) log in with a username and password, and their session is kept alive automatically in the background for as long as they keep using the dashboard.
- Parents (the parent portal) verify with a one-time code (OTP) sent to their phone/email the first time, then log in with a password afterwards — see Getting Started as a Parent.
- Admissions applicants also use an OTP-based login, separate from both of the above, scoped to that institute's admissions process.
Why you might get logged out
Session length differs by institute type, and refreshing your session happens automatically in the background — you shouldn't normally need to log in again mid-session. If you are logged out unexpectedly:
- On the staff dashboard, this is usually a genuinely expired session — log back in normally.
- On the parent portal, an expired session can sometimes show as a generic error rather than a clear "please log in again" message. If something looks broken rather than showing a login prompt, try logging in again directly before assuming a feature is broken.
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