Institute Branding — Why Terminology Changes Between Institutes

One codebase, many institutes

Both the staff dashboard and the parent portal are the same application for every institute — there is no separate "EduConnect app" and "KinderCare app". What changes between institutes is branding: the display name, logo, theme color, and a couple of terminology swaps such as calling your institute a "School" or a "Kindergarten" depending on how it's registered.

This means two institutes can look and read quite differently even though they're running identical software — if something looks "wrong" for one institute but fine for another, it's worth checking whether it's actually a bug or just that institute's branding/terminology before escalating it as one.

Where the terminology comes from

On the parent portal, the active institute is usually determined by a school parameter in the URL you were sent (e.g. from an invite link or the mobile app), which is looked up to fetch that institute's display name and logo. If a parent lands on the login page without that context, the portal falls back to a previously remembered institute for that browser, or a generic default.

What this means in practice

• Support conversations should always confirm which institute a user is on before assuming a screen behaves identically everywhere.
• Screenshots and documentation in this guide are taken from one representative institute — wording like "Student" vs. a kindergarten-specific term may differ slightly on your screen.